Data Privacy Statement
Last Updated: January 14, 2024
At Divine Word Hospital, we are deeply committed to protecting the privacy and security of your personal and health information. This Data Privacy Statement outlines how we collect, use, and safeguard your data in strict compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
1Information We Collect
We collect information necessary to provide you with high-quality healthcare services. This may include:
- Personal identification (Name, DOB)
- Contact information (Phone, Email, Address)
- Medical history and records
- Insurance and billing details
- Emergency contact information
- Physician referrals
2How We Use Your Information
Your information is primarily used to:
- Provide medical diagnosis, treatment, and care.
- Process payments and insurance claims.
- Communicate with you regarding appointments and test results.
- Improve our hospital services and patient experience.
- Comply with legal and regulatory requirements.
3Data Security
State-of-the-Art Protection
We implement robust technical and organizational measures to secure your personal health information against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly audited to ensure compliance with data privacy laws.
4Your Rights
You have the right to:
- Access your medical records.
- Request corrections to your information.
- Request confidential communications.
- File a complaint if you believe your privacy rights have been violated.
5Data Protection Officer (DPO)
If you have any questions about this Data Privacy Statement, or wish to exercise your rights under the Data Privacy Act of 2012, please reach out to our assigned Data Protection Officer:
Assigned Representative
Data Protection Officer
Divine Word Hospital
Avenida Veteranos, Tacloban City, Leyte 6500
Note: Under RA 10173, you have the right to escalate privacy-related complaints to the National Privacy Commission (NPC) of the Philippines if your concerns are not properly addressed by our DPO.